Privacy Policy

B-Power Industries is committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is our top priority.

This privacy policy explains how we collect, use, process and disclose information about you. By using our website and related services, you agree to our privacy policy ("Privacy Policy") in addition to our Terms of Use. We encourage you to read this Privacy Policy to understand our collection, use and disclosure. Your information from time to time to inform you of changes and updates we make to this policy.

This Privacy Policy describes our privacy policy for all related websites, products and services. However, this policy does not apply to affiliates and partners who have their own privacy policies. In such situations, we recommend that you read the privacy policy of this website.

If you have any questions about this privacy policy, please email us at ………..

Collection, storage and use of information about you

We may automatically store certain information, including, but not limited to, information about your browser, IP address, and cookies stored on your device, and other information about you based on your behavior on the Site. We use this information to conduct internal research on the demographics, interests and behavior of our users to better understand, protect and serve our users. This data is collected and analyzed together. This information may include the URL you just came from (whether that URL is on a website or not), the URL you go to next (whether that URL is on a website or not), your computer's browser information, your IP address, and other information, related to interaction with the website.

We may share personal information that we collect or that you provide with our group companies, holding companies, subsidiaries and affiliates. We may disclose personal information collected or transmitted to contractors, advertisers and/or service providers who are bound by contractual obligations to keep the personal information confidential and to use it only for the purposes for which we disclose it.

We may also share your mobile IP/device IP address with third parties and to the best of our knowledge these third parties have not stored this information.

We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

To enable the provision of services opted by you;
To communicate necessary account and product/service related information from time to time;
To allow you to receive quality customer care services;
To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
To comply with applicable laws, rules and regulations;
To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.

We also do use your contact information to send you notifications based on the tasks allotted to you and also based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations about our products. This information is synchronized from your phone and stored on our servers.

In addition, you may from time to time provide financial information regarding payment on the Site (credit card, debit card, bank account information, name, billing address, shipping address, phone number, etc.). We are committed to keeping all such sensitive information secure at all times and ensuring that such information is transmitted only through secure websites from approved payment gateways that are digitally encrypted and provide the best possible care using current technology to use

The Company will not use your financial information for any purpose other than to conduct business with you. In addition, your information may be used to communicate with you, to monitor potential risks or fraud, to use information related to your settings for advertising purposes and to optimize the website.

Device Information: We may need your device permission to obtain information about your device, such as operating system (OS) name, mobile network, hardware model, unique device identifier, etc. We intend to optimize your ordering experience based on and through this input serves you better.

Location: This permission allows us to offer you the benefit of product delivery to your address as well as provide location-based offers with a personalized experience within the shopping experience.

With other users: If you are a delivery partner, this permission allows us to confirm your accurate location information and determine your current location so that we can direct you to an area of your choice when you initiate or participate in and track a delivery of the progress and completion of your journey.

This feature/permission helps match the right delivery partner with the right delivery opportunity and the route helps calculate the right remote payment and gives consumers visibility of the delivery partner's location for address operations at the time of delivery.

Text message: If you give us permission to use your text messages, we will automatically read your text message or pre-fill "OTP" during the transaction and verify your mobile number. This ensures a seamless shopping experience when ordering, and you don't have to leave the app to read a text message and enter it into the app.

Phone: The app requires call access so you can call our customer service centers directly from the app.

Email ID: If you give us access to your email ID, we can send various offers directly to your email.

Photos/Media/Files: We take media storage rights to store Pumpkart images to provide a smooth and fast experience while browsing Pumpkart.

Wi-Fi connection information: If you allow us to detect your Wi-Fi connection, we will optimize your experience, such as more detailed map information, better image loading, etc.

Camera: In our customer chat, you can also give the camera permission to take photos from your camera, such as invoices, defective products, etc.

Invoice: Please tear the invoice before throwing it away as it may lead to fraud. We do not ask for OTP.

Where possible, we will give you the option not to disclose specific information that you do not want us to collect, store or use. You may also choose not to use a particular service or feature on the Website/App and opt out of non-essential communications from the Company. In addition, doing business over the Internet has inherent risks that can only be avoided by following your own security practices, such as not disclosing account/login information to anyone else and notifying our customer service teams of suspicious activity or where your account is/may be compromised.

The Company uses data collection devices such as "cookies" on certain pages of the Website to help analyze the flow of our Website, measure the effectiveness of sales promotions and promote trust and security. "Cookies" are small data files placed on your hard drive or device that help us provide the Services and may contain an anonymous unique identifier. The Company offers certain features accessible only through a "cookie".

The company also uses cookies to help you enter your password less often during a session. Cookies can also help the Company provide information targeted to your interests. Most cookies are "session cookies", meaning they are automatically deleted from your hard drive at the end of a session. If your browser allows it, you can always refuse our cookies, although you may not be able to use some website features and you may have to re-enter your password several times during a session.

In addition, you may encounter "cookies" or other similar files placed on certain pages of the Website by third parties. The company does not control the use of third party cookies. When you send personal correspondence to the Company, such as e-mails or letters, or when other users or third parties send us correspondence about your activities on the Site, the Company may collect such information on file about you.

The Company will not retain collected information longer than we reasonably deem necessary or for the period required by applicable law. The Company may be required to hand over all information legally requested by a judicial authority or other competent body in accordance with applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of websites that we do not manage or control choices about Data Collection, Use and Distribution

The Company has established appropriate physical, electronic and administrative procedures to protect the information under its control against loss, misuse and alteration. For example, Company servers are accessible only to authorized persons and your information is shared with employees and authorized personnel based on the need to access the information to complete the transaction and provide the services you have requested. Although the Company strives to protect the confidentiality of your personal information, transmission over the Internet cannot be completely secure. By using the Site, you agree that the Company shall not be liable for any disclosure of your information due to data transmission errors and/or unauthorized activities of third parties.

We may share certain information with government agencies or other third parties if:

Required by applicable law or in good faith to respond to legal orders and processes;
Detection and prevention of actual or potential identity theft, fraud, misuse of services and other illegal activities;
Respond to claims that an advertisement, publication or other content infringes the intellectual property rights of a third party;
Under a duty to disclose or share your personal information to comply with our terms of use and other agreements, policies or to protect the rights, property or safety of the company, our customers or others, or if there is a claim or dispute related to your use of our services. This includes sharing information with other businesses and organizations to detect fraud and reduce credit risk. Please note that the company does not ask you to share sensitive information via email or phone. If you receive such a request via email or phone, please do not respond/disclose any sensitive information and forward the necessary information to …………….

Changes to the privacy policy

Pumpkart reserves the right to change this policy from time to time. The changes will take effect immediately upon publication of the revised privacy policy. We encourage you to visit this page regularly for the latest information on our privacy practices.

Privacy questions and access to your personal information

If you have any questions, concerns or suggestions about our Privacy Policy, you can contact us using the contact information on our "Contact Us" page or at …………………………..

In some cases, you may be able to view or change your personal information online. If your details are not available online and you would like a copy of certain information you have provided to us, or if you discover that the information is incorrect and you would like us to correct it, please contact us immediately

However, before we can provide you with information or correct errors, we may ask you to verify your identity and provide other information to verify your identity and help us respond to your request. We will contact you within 30 days of submitting your request.

Grievance Redressal officer

If you want to correct or update the information you have provided, you can do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by writing to us at connect@bpower.in

If you lose access to the website, you can contact the company by writing to us at connect@bpower.in

If you have a complaint about our privacy policy or data usage, you can contact our Grievance Redressal using the information below.

GAURAV BAJAJ- Manager.

EMail: connect@bpower.in

Mobile: 8081477888 / 8423166566